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Service Commitment
Customer satisfaction is our only goal.
Pre-sales service
- Warm reception of user calls, letters, faxes and other inquiries.
- User selection stage, welcome users to visit the company, the company is willing to provide technical information on the product, and timely provide a variety of technical advice and answer user questions. If the user needs, the company will help the user who is not familiar with the product to choose the most suitable product, the correct specification and model.
- If users request, our company will help users to train cable knowledge free of charge at the company headquarters.
Service in Sale
- After the contract is signed, users are welcome to send people to the company to supervise the manufacturing. The company will improve the reasonable opinions on the quality of cable manufacturing put forward by the personnel stationed by the users, and actively cooperate with the personnel stationed by the users to provide convenience in work and life.
- Organize production in strict accordance with the technical requirements of the contract and relevant national standards, ensure quality and quantity, and deliver on time at the agreed place.
- Factory inspection, the company before the product leaves the factory, according to the user's requirements, notify the user to send a joint inspection, the company will provide users with the convenience of life and work.
- Before the product is shipped, the company will notify the user and provide the user with the product quality assurance form and the goods delivery note.
- When the goods are shipped, the company transports them on behalf of the company. If the packaging is damaged or the cable is damaged due to the transportation of the supplier, the company will send someone to deal with it in time until the customer is satisfied.
- When the cable is shipped to the user, if the user requires, the company will send someone to participate in the acceptance.
- If the user requires, our company will free training for users about cable laying, use, maintenance and other knowledge, to the site to guide users to correct construction.
- If the user requires supply due to wrong type selection, insufficient order quantity or special circumstances, our company will give priority to production and do its best to meet the user's requirements.
After-sales service
- The company implements the system of after-sales service in place within 24 hours, that is, after receiving the notice that the user needs to provide after-sales service, our company guarantees to reply within 24 hours. If it is necessary to send someone to deal with it, the company will send someone to provide on-site service immediately.
- Quality problems that exist or occur during the quality assurance period (within 12 months from the date of delivery) are indeed the responsibility of our company after confirmation by both parties. The company is responsible for proper handling or exchange and return of goods free of charge, and promises that the service will be in place within 6 days under normal circumstances, and the service will be in place within 3 days in case of emergency, and the reasonable expenses will be borne by our company. Our company is responsible for three guarantees: namely, "repair", "return" and "satisfaction".
- The two sides confirmed that the quality problems caused by the user's responsibility, our company will also actively assist in solving, and strive to meet the requirements of users.
- If the products ordered by the user exceed the actual needs or the original ordered products cannot be used due to design changes, our company will actively cooperate with the user to do a good job in the aftermath and reduce the burden on the user.
- If users need to provide technical guidance during installation and use, our company will promptly send professional and technical personnel to provide free services to meet user requirements.
- If the user's project is completed and the cable is not completed, the company can help to handle it according to the user's requirements.
Jiangsu Zhongmei Cable Co., Ltd.
National Service Hotline:0510-87201409
Company fax: 0510-87219001
Enterprise E-mail:web@jszmkl.com
Company address: Industrial Zone C, Guanlin Town, Yixing City, Jiangsu Province
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